Returns & Exchanges

Last updated: October 6, 2026

Most Jolly Junction products are made to order (print on demand). That means each item is printed after you buy it, so our return rules follow how those products are fulfilled.

Damaged, defective, or wrong item

If your order arrives damaged, has a print defect, or is the wrong product, contact us within 30 days of delivery. Email knotstranded@gmail.com with:

• Your order number
• A clear photo of the issue
• A photo of the packing slip or shipping label if you have it

We’ll arrange a free reprint or refund. You usually do not need to ship the item back.

Lost or never delivered

If tracking shows your package is lost, or it hasn’t arrived after about 30 days for U.S. orders (longer for international), email us within a week of that window. We’ll help with a reprint or refund after we check the order.

Wrong size, color, or change of mind

Because items are made to order, we cannot accept returns or exchanges for:

• Wrong size or color ordered
• Changed mind
• Buyer’s remorse

Please use the size chart on each product page and double-check your selection before checkout. If you’re between sizes, size up for a roomier fit on sweatshirts and hoodies.

How to contact us

1. Email knotstranded@gmail.com with your order number and details.
2. Wait for our reply before sending anything back.
3. If a return shipment is ever needed, we’ll email instructions and an address. Do not ship to us without approval.

Refunds

Approved refunds are issued to your original payment method. Banks can take several business days to post the credit. If more than 15 business days have passed since we confirmed a refund, email us again.

Questions? We’re happy to help at knotstranded@gmail.com.